Terms & Conditions

Blooms & Petals Florist – Terms & Conditions

Quality Control
If you have any concerns please telephone Blooms & Petals Florist and speak with one of our experienced staff on 07 4124 1077 and explain your situation. A number of resolutions may be available. Complaints must be made within 48 hours of delivery.

On average your flowers should last between 3 – 7 days. Should your flowers perish within 48 hours of the delivery date and we are satisfied that all care instructions provided have been followed, Blooms & Petals Florist will be happy to discuss an alternative. To assist us in our quality control it is our policy to collect the original delivered item and return it to our shop for inspection.

Cancellation of Orders
Should you need to cancel your order, money will be refunded less a $15 administrative fee, only if notice is received 24 hours prior to the scheduled delivery date.

Please read this agreement entirely and carefully. By accessing the site or using services or products supplied by Blooms & Petals Florist, you aree to be bound by the terms and conditions below. Each page on this website must be read in conjunction with this disclaimer and any other disclaimer that forms part of it.

It will be necessary from time to time to make floral, packaging and merchandise substitutions in order to deliver orders in time or where flowers or products are temporarily unavailable.
Where substitution does occur, products of equal or greater value will be used.

Faults & Defects
A full refund will be available for major faults/defects as per Australian Consumer Law.

To the fullest extent permitted by applicable law, Blooms & Petals Florist disclaims all representations and warranties, express or implied. However, Blooms & Petals Florist will endeavour to ensure customer satisfaction and will at all times comply with the applicable law.

All care is taken to ensure that the Blooms & Petals Florist website and data transmissions are free from viruses. However, it is your responsibility to scan any such data for viruses.

You acknowledge and agree that Blooms & Petals Florist will not be liable to you or any other person for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to damages for product liability, personal injury or negligence resulting from use of goods supplied to you, or on behalf of you.

You assume all responsibility and risk for the use of this web site and the Internet generally. Under no circumstances, including negligence, shall Blooms & Petals Florist be liable for any direct, indirect, incidental, special or consequential damages, or lost profits that result from the use or inability to use the web site. Nor shall Blooms & Petals Florist be liable for any such damages including, but not limited to, reliance by a member or visitor on any information obtained via the web site; or that result from mistakes, omissions, interruptions, deletion of files, viruses, errors, defects, or any failure of performance, communications failure, theft, destruction or unauthorized access.

You agree to indemnify and hold Blooms & Petals Florist harmless from and against any and all claims, loss or expense that may be incurred by Blooms & Petals Florist which relate to or are incidental to the performance of its duties as described in these Terms and Conditions including all costs of defending itself against a claim by  any other person and/or as a result of you taking any action or refraining from taking any action or instituting or defending any action or legal proceeding.

You further agree to indemnify and hold Blooms & Petals Florist harmless from any claim made by any third party due to or arising out of your use of this website, the violation of these Terms and Conditions by you, or the infringement by you, or other users of this website using your account, of any intellectual property or other right of any person or entity.

Terms and Conditions
Blooms & Petals Florist reserves the right to change these Terms and Conditions without notice. Terms and Conditions published on this website will always be the latest and will override any prior Terms and Conditions provided in any other form.

All content included on this site such as text, graphics, logos, images, and software is the property of Blooms & Petals Florist and protected by Australian and international copyright laws.

Material on this website also comprises copyright material, trademarks and registered trademarks which are the property of Blooms & Petals Florist. This property may only be used for the purposes of browsing the Blooms & Petals Florist website and acquiring goods of Blooms & Petals Florist.

Prices of products and delivery and other charges displayed on the Blooms & Petals Florist website are current at the time of display. These prices are subject to variation without notice.

Blooms & Petals Florist will always attempt to be as accurate as possible with our product descriptions and pricing. However, we are unable to warrant that product descriptions or other content of the website is accurate, complete, reliable, current or error-free.

Booking deposits are not refundable.We require a twenty percent deposit from your total wedding flower package price to confirm us as your floral designers for your chosen date, the deposit is required within 7 days of receiving your quote, should your deposit not be received we will reserve the right to make our selves available to other party’s wanting to confirm us for your chosen date.

Blooms & Petals Florist Hervey Bay uses SecurePay Payment Gateway to provide a secure environment for the authorisation of credit card transactions over the Internet.

Credit card details are encrypted the moment they are transmitted from the client’s browser to the banking network using industry standard SSL 128 Bit encryption.

A client’s credit card details are not stored anywhere on the Internet and the only company who has access to this data is the merchant’s bank.

The bank also sends confirmation information via the same encryption technology back to the client’s browser. These secure processes provide clients with peace of mind when purchasing online.